OK, the title is probably a lie. I've had many ridiculous chats in my life, but this one is definitely on the list. I set up internet in my apartment today. I've found this is best done over the internet, but when I was setting everything up, I ran into a $99.99 'professional' installation fee. I tried to avoid clicking on it, but the only other option was to click on the $149.99 'you suck hard' installation fee.
I don't need anything professional done. I just need them to go to the box on the back side of my house and do whatever they do to the cable there. However, I knew that I couldn't get a 'stay out of my house' installation option. No matter how much I tried to avoid clicking on an installation option, they refused to let me pass onto the 'customize' option without clicking something. Dirt bags.
I decided the best way to get some internet in my apartment and avoid paying $100 for a 15 minute visit from the Comcast guy was the ask nicely, through their chatroom option. The first person told me I would pay anywhere between $50 and $100 for installation. While that's still pretty hefty, I can still manage it. In the end, I'm paying $50 for installation, and getting my internet on the 26th, and hopefully it will avoid the Almost-Fail Day I had today.
Here are the snippets from this delightful chat. I almost fell out of my chair, it was so ridiculous.
I also enjoyed this portion of it, because it's so polite:Roylei>
I have great news for you Rebekah!
Rebekah_>Oh, yeah?
Roylei>I just gave you a$40.00 discount in your install fee.
Roylei>You will just pay $50.00 for installation.
Rebekah_>That is great news.
Roylei>It is!
Roylei>I will now schedule your installation.
And, of course, there was the sales pitch. I just feel bad for them when they have to ask, because I remember having to do that when I worked for Qwest. I cringed everytime, because I was afraid the person on the other end was going to tell me to pull my head out of my ass again.Roylei(Wed Aug 19 2009 17:35:39 GMT-0600 (Mountain Daylight Time))>
Thank you.
Roylei>I am now making your account.
Roylei>Thank you for patiently waiting.
Roylei>I am going to process your order now. Please give me a moment to process this for you and thank you.
Roylei>I understand you already have a modem with you? Is that correct?
But really, I was balking at an installation fee, why would I want all three services for one low price (and who calls $115 cheap?).Roylei(Wed Aug 19 2009 17:37:56 GMT-0600 (Mountain Daylight Time))>
Rebekah, I see here that you are eligible for our HD Triple Play Starter for as low as $114.99. That already includes three services; phone, cable and internet service. All three services in just one low price. Do you want me to sign you up for this?
Rebekah_>No, I just want the internet
Roylei>No problem.
Anyways, just wanted to share that, because I was tickled to be a part of it.
(The picture at top is not meant to suggest that I am an African Crowned Crane, nor was the Comcast analyst a crane, I just like those birds, and like having pictures on my blog.)
1 comment:
It seems like I haven't seen you forever! I am glad you have internet, I would go crazy without it!
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